Julshomes Customer Policy
Julshomes is committed to marketing and selling only verified properties with genuine ownership documents. Every property undergoes due diligence before being listed for sale.
A property can only be reserved after payment of the agreed reservation fee.
Reserved properties are held for the agreed reservation period.
Failure to complete payment within the agreed timeframe may result in cancellation of the reservation.
All payments must be made only into officially designated Julshomes bank accounts.
Cash payments to staff or third parties are not recognized.
Receipts will be issued for every confirmed payment.
Where installment plans are available:
Buyers must adhere strictly to the agreed payment schedule.
Late payments may attract administrative charges or lead to forfeiture of the payment plan.
Default beyond the agreed grace period may result in cancellation of the allocation, subject to the terms of the Sales Agreement.
Upon completion of payment, customers will receive the applicable title documents, which may include:
Property allocation will be processed after:
Full payment (or as specified in the payment plan)
Submission of all required documentation
Execution of necessary legal agreements
Customers are encouraged to inspect any property before making payment. Site inspections can be scheduled through Julshomes representatives.
Reservation fees are generally non-refundable unless otherwise stated.
Refund requests for cancelled transactions will be handled in accordance with the signed Sales Agreement and may be subject to administrative deductions.
Processing timelines for approved refunds will be communicated to the customer.
Property ownership cannot be transferred until all outstanding payments have been completed and all contractual obligations fulfilled.
Customers are expected to:
Provide accurate personal information.
Make payments on schedule.
Keep copies of all payment receipts and documents.
Notify Julshomes of any changes to their contact details.
Julshomes will never request payment through personal accounts. Customers are advised to verify all payment instructions through official Julshomes communication channels before making any payment.
Customer information is treated as confidential and is used solely for transaction processing, legal documentation, customer support, and communication in accordance with applicable data protection laws.
Julshomes is committed to resolving customer complaints promptly and professionally. Any dispute arising from a transaction should first be reported to the Customer Service Department for amicable resolution before any legal action is pursued.
Julshomes reserves the right to review or amend these policies from time to time. Customers will be notified of significant changes where applicable.
Our Commitment
At Julshomes, we are committed to delivering secure investments, transparent transactions, excellent customer service, and long-term value, ensuring every client enjoys a seamless property acquisition experience.